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Create a detailed statement accessible to parents that includes running balances and payments
If families request one, we now have to download their billing details, and manually put in their payments to get an overview of their running balances.5 Under consideration
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Include in "Failed Bank Payment" email that a 2nd attempt will be made 10 days from the first draft
Most parents will not remember this from ST Welcome letter especially if first time their draft failed and later in the school year1 Under consideration
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Split Fees between families just like tuition
Many split families who are dividing tuition are also dividing incidental fees. A fee applied to a student with two linked family accounts should split the fees just like tuition. Currently, these fees are duplicated so the student is effectively ...2 Under consideration
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Integrated OnBoard contract Pay it Now
It would be great at time of paying deposit to have a Pay In Full button if a family wants to pay tuition in full at time of deposit0 Under consideration
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Notify Family when a block is put on the account
If a block is put on an account the family needs to be notified. As best I can tell they are not currently notified about the block, only about the failed payment. If the family is not notified about the block how can they correct the problem?1 Under consideration
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Don't allow parent to pay in a prior year.
When a parent accidentally pays in a prior year that has a zero balance, the administrator does not know this and keeps on sending the parent past due letters. The administrator becomes aware only when the funds are remitted. Please prevent parent...0 Under consideration
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onBoard/Smart Tuition Contracts Payment Allocation
We would like a way to have the deposit amount paid allocated to specific fees in Smart Tuition. Not auto allocated.1 Under consideration
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Automated re-debit
You should need a reminder to parents when you are going to do an automated re-debit for previously failed payment.0 Under consideration
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Payment Center additional columns
Ability to add additional columns to the payment center such as the payment method (ACH, CC, In School). Make the payment center work similar to Sky lists. -
Please add language to our invoices and our website saying that we charge follow up fees the day after the payment is due at 11:59 PM EST.
Parents are upset we do not advise when follow up fees will be charged. Specifically, what time zone.0 Under consideration