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Log charge and pay for a "one payment" family
It would be helpful to be able to add a charge and payment for a "one payment" family if Blackbaud does not have to bill or process a payment. For example: a "late pick-up" fee that may happen periodically during a school year and the family pays ...0
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A feature that would allow the school to include past-due balances in the families' reoccurring auto-debit payments.
This would bring the past due balances to the current month.0
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Payment confirmation receipts should be received for all payment types
Currently there is no email confirmation to families when mailed checks or wire payments are posted. This is inconsistent with the other payment types, and causes extra work for families and schools that are looking to validate when a payment has ...1
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Leave withdrawn students on auto-pay for balances
If a student chooses to withdraw, but has a balance, we need to be able to set-up an auto-withdraw payment plan to continue to collect amounts due. This benefits both the school and the parent for ease of collection.0
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Ability to bulk upload in school payments with a custom allocation
As a school administrator I would like the ability to bulk upload in school payments with a custom allocation. Currently, we can bulk upload payments but there is not a way to do a custom allocation.3
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Allow Refunds From Smart Tuition
Smart Tuition automatically charges customer's accounts. It would be nice if this same functionality was in use for refunds. As it stands the school has to cut a manual check. Having a refund option straight from the payment in Smart Tuition would...3
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Create a detailed statement accessible to parents that includes running balances and payments
If families request one, we now have to download their billing details, and manually put in their payments to get an overview of their running balances.5 Under consideration
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Credit Card Usage Fee to Increase in New School Year
The credit card usage fee should not increase every year in January. As a school, parents submit contracts for a school year and the credit card usage fee should be the same throughout. If you're going to increase the credit card usage fee every y...0
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Include in "Failed Bank Payment" email that a 2nd attempt will be made 10 days from the first draft
Most parents will not remember this from ST Welcome letter especially if first time their draft failed and later in the school year1 Under consideration
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Due date change for specific month
Please add the ability to change the due date for a specific month vs. all payment plan months. There are sometimes a parent needs to delay a payment for a specific month from the due date (5th of month to the 15th). Currently, if the parent is on...