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Instructions for BBID for parents
No description provided0
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Manipulating Prior Billing Months
A lot of our clients like or need to adjust a prior billing month. At one point (years ago), clients had the access to make adjustments as such, but then we took that access away, and only us here at Smart could adjust them, and we still have the ...1
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When emails are sent to families reminding them of upcoming payment date. Put the actual date the payment will be pulled and not the posting date.
Currently the email sent has the date when the amount will be withdrawn but at the bottom of the email it says "all payments go into process 1 business day prior to the due date and cannot be stopped at that time" That's confusing and some parents...0
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Add Bad Email Notifications
When an email bounces back, it would be helpful if the school received some sort of notification so they could reach out to the family to correct it.1 Under consideration
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Electronic Refunds
I would like to suggest allowing the processing of electronic refunds through Smart Tuition like I am able to do through BBMS.0 Unlikely to implement
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Shopping Cart Modernization
Please modernize the Shopping Cart experience for Parents with a SKY-looking user interface. Remove the requirement for parents to agree to an agreement. This should be optional to toggle on like it is with Buy-Now. Allow schools to add custom fie...0
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Tuition Fees/Discounts Allocated in another % than even across plan
Our school offers a 2 month payment plan where 60% is due in July and 40% is due in December. Smart Tuition can only allocate tuition and fees evenly across a plan. We have to manually adjust the families' portal to reflect the 60/40 allocation af...0
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Refund Payments Within Smart Tuition
Please create a way to easily refund Smart Tuition payments made within 60 days. Merchant Services had this function and it made things so easy. Right now we have to cut a physical check.0
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Manage families --> turn on / off follow up fees or school late fees for multiple families at a time
Currently there are a select amount of options to apply to multiple families under "manage families". It would be nice to turn on and off the follow up fee or school late fee, as often this is an area of multiple complaints. We also tend to turn o...1 Under consideration
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Display Parent 2 on the Family Tuition Statement as well
For tax purposes, we would like Parent 2 to also display on the Family Tuition statement.0 Under consideration