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Receipt for Daycare
We are unable to print receipts for payments made by auto pay for the parents... We have parents that need detailed receipts for daycare that list the date charged and date paid for flexible spending plan.1
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Access to a student-based, multi-year delinquency or aging report is needed
The Aging by Year report is fine, but it is family-based instead of student-based so we don't have the ability to view the balances due on a individual student basis or to have Student ID's accounted for. In addition, there is no Total Balance Due...0
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Late fee communication revision in how it is worded
Currently says the following: " Your payment due on 11/5/2023 has not been received in full. As a result, a $50.00 late fee has been assessed to your account. The past due balance on your account as of 11/15/2023 is $858.50, which includes all amo...0
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Fee & Discount organization
Currently Fees are in a single long list which gets very difficult to sift through. We should be able to organize them via folders0 Under consideration
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Expired Credit Card Notification on Family Account
In LUCA and on the call center website, it'd be helpful if the Status of a credit card would show expired. It can be confusing since the accounts can be expired yet the bottom reads "UP TO DATE" referring to the payments being made. (screen shots ...0 Under consideration
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Re-phrase "Payment Due Date" drop-down option in SMART/Enrollment Management contracts
For an Enrollment Management/SMART contract, once a family has selected their payment plan, the "Payment Due Date" drop-down only displays the number "1." It would be great if this could be re-phrased as "1st of every month," so that it would be m...0 Already exists
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Update language in Terms & Conditions of a SMART/Enrollment Management contract
Currently, under "Review Terms and Conditions" on a SMART/Enrollment Management Contract, there are phrases such as "see reverse side," which is not applicable for a digital contract that has the entirely of the terms displayed on the screen. -
Consider dropping the credit card fee
Hi, I encourage you to drop the credit card processing fee. If I were to purchase just about anything else - a car, a hotel room, food etc., I don't have to pay an upcharge processing fee. Many parents would like to use credit cards for this, and ...0
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Shopping cart report
Please create a standard report or let a custom report be built that will show when a shopping cart item was purchased. Currently, the only way to do this is to look at the “adjustments” dashboard and export that data.1
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Emails processed through Tuition Management
When clicking on a parent email address the email should be sent directly through Tuition Management and saved in the Communications section for access and thorough record keeping.1