In Canada, EFT (direct debit) should appear in the customer bank on the day it is processed.

While decreasing the amount of time it takes from 15(+) days to less than a week is a vast improvement, the delay is still confusing.

Within Canada, for any other purchasing platform, direct debit is instantaneous. The delay makes it look like the payment was not processed correctly and this worries our parents, and takes up staff time because parents want to be sure their payments were accepted.

  • Petra Hall
  • Jan 3 2023
  • Needs review
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