The entire payment plan and financial aid situation is completely messed up in this system. Financial aid is not income. It is not a payment. It is a discount/credit. It is not money we ever see. So why is it being considered a payment?

The Projected Income report is not projected income because it includes financial aid as income. Therefore there is nothing that will show us projected income because the Billing system lumps financial aid as a payment we're to see.

Plus, it throws off the payment plan. We want to recognize in our GL at the beginning of the year all tuition we are to receive in a year and all financial aid. That way from the very beginning of the year we have a net balance of what we can expect to receive in revenue. Tuition - Financial aid = Income.

However, it seems like unless we wait to have financial aid recognized each month per payment plan, there's no way to do this. So either we wait to recognize tuition and financial aid according to the payment plan, thus NOT having any kind of accurate reporting at the beginning of the year to give our Board and for planning purposes, or we recognize everything at the beginning of the year, but have our payment plans for our families all screwed up because Billing pretends financial aid is a payment and applies it all at the beginning of the payment plan.

It should not be difficult and is how every other payment system works. Take tuition (and other fees in a payment plan), subtract any credits or financial aid, and then take the net amount (balance) and spread it across the payment plan. It should take tuition and break that out across the payment plan, and then subtract credits and deposits and financial aid as a payment towards that balance.

We just started this system this year and I am so frustrated with it. I have had so many parent complaints and difficulties, and things not working, and not even basic functionality and reporting. And every time I have to edit someone's payment plan, or change it or do a refund, it throws everything off even more.