Situation: 3 days prior to auto-pay installment date, parent manually submits a payment via their Billing page for the amount due. However, their auto-pay installment has already been calculated and queued up for processing of the same outstanding balance and will be automatically drafted.

Problem: No where does it indicate to the family that their installment payment has already been calculated and set to be drafted, therefore leading to them being charged twice for the same amount.

Solution: At the very least, it needs to be clearly indicated to families in their Billing profile that their auto-pay installment has already moved to pending status and will be drafted automatically.