Apparently when a student changes their privacy settings to "Include my name but do not include any other information about me." it removes the ability for administration and staff to view all information about a student.  I was told, by support, the only workaround is to make everyone a platform manager or change the student's privacy settings back to the default.  This is counterproductive.  There needs to be a way for administration and certain staff members to view a students information regardless of the privacy settings.  I would think creating a role that gives members permissions to view the student's information would be a great solution.