In the spirit of the holidays, and in appreciation of the tireless work the Support team endures to give exemplary service, coupled with the fact that 95% of schools now have Thanksgiving week off, I move that Support should also have this week to spend with their families and loved ones. Of course, an "on call" schedule can, and should be worked out (only fair to the small portion of schools that do not have the week off).
This will no doubt improve morale, quality of service (well-rested employees perform better), and will save on resources during an otherwise slow period of the year.
@Andrew Obviously I would hope corporate would account for that in each market to suit the Thanksgiving holiday in early October for our Canadian friends :)
This would have a negative effect on Canadian customers as we are not off on the same holidays.