RSS Feeds needs to push out updates FASTER
Currently (3/2019), the RSS feeds will updated within a Goggle calendar is VERY delayed for most changes. For example, if an event is deleted. the update seems to happen within a few minutes. However, if an event is deleted or the time changes or other detail changed, then the event may not update for 2 days!!! This is simply AWFUL and makes the use if these calendar feeds a real issue -- particularly for athletic events and such which can have last minute changes. We want to be able to notify the public (those not on the team or a team parent) that a game is cancelled as quickly as possible by updating out calendar to which others may subscribe, it is utilized on our website, etc.
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Guest
- Mar 13 2019
- Unlikely to implement
Related ideas
Humm... so you are telling me that Google is choosing to only update some items and not others? This seems very odd behaviour as I would think a refresh would refresh "all," but that is not what is happening. Deleted items refresh right away, but changed items are often delayed.
Perhaps it is a Google issue, but then it shouldn't happen when embedded in non-google places. I guess I am suspicious that the issue really lays on the Blackbaud side as I do not have these same update issues into Google from RSS feeds from non-Blackbaud sources, such as the Canvas LMS.
I have seen many places in which the updating within the old "On" products which is delayed. For example, when any sort of security right - content editor to detailed user security rights are changed it can take from minutes to 36 hours to propagate thorough the Blackbaud system.
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Hi Kathryn,
Unfortunately this is out of our control. RSS feeds are not a 'push', it is up to your calendaring tool to 'pull' on a frequency. You might have some control to make it refresh more frequently in your Google calendar.
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