"No Contact" parents should not display to teachers

If a parent is marked as "No Contact" and does NOT have the "Parental Access" or "List as Parent" box checked in their relationship with a student, that parent should NOT show to teachers/advisors/other parents, either in the directory or through the student's profile/contact card.


We don't want to delete the relationship or contact information - and sometimes the "no contact" parent has another relationship with the school (alum, etc) - but we never want a teacher (or other parent, or anybody other than an administrator with manager rights) to see that parent listed.


Currently, marking a parent as "No Contact" only removes them from the emergency contact list, even if they do not have "Parental Access" or "List as Parent" checked.

  • Megan Morris
  • Aug 15 2019
  • Under consideration
  • Attach files
  • Kathleen Peak commented
    13 Dec, 2022 03:56pm

    The no contact flag is VERY misleading on the contact card! Surely if there's no contact, that contact information should not show in lists teachers pull from the roster and staff pull from student lists.

  • Sandy Roth commented
    19 Oct, 2021 04:55pm

    I agree with Terri, it is very important that we know the level of custody...whether they should receive information or not. Generally this level of information is very sensitive but if we could just give the parent a code or something we wouldn't need to explain it to those that do not need all of the details.

  • Terri Rodriguez commented
    19 Oct, 2021 04:14pm

    Another item of importance is related to custody - we also need way to indicate

    1. that the parent does not receive communication from the school AND does not have custody agreement to pickup/contact the student

    2. the parent has legal right to receive communication from the school BUT not contact with the student

    Any thoughts on ways to indicate these variations? We are also starting to use the profile notice.

    Agree -

    For no Communication parents - hide contact info from all lists and places such as rosters so no communication or notifications go out inadvertently, including athletic notifications.

  • Alex Mendiola commented
    19 Oct, 2021 04:00pm

    Hi folks,

    Thanks so much for weighing in on this idea. I am the Product Manager responsible for enhancements of this type. I am glad to see at least some of you are already utilizing the Profile Notices feature as a workaround for this issue. I had a couple of follow-up questions to help us come up with a solution that works for all.

    1. Where in the system would you like to see this information highlighted?

    2. Who would you like to see this information? everyone? teachers? all admins? etc.

    Thanks again for your help and feedback,

    All the best,

    Alex Mendiola

    Product Manager, K-12

  • Megan Morris commented
    18 Oct, 2021 04:00pm

    From our perspective - if a parent doesn't have "List as Parent" checked and does have "No Contact" checked - we really would just prefer for them not to show up to teachers, advisors, etc... there's just too much of a risk that the parent would accidentally be included in something. However, I can understand why some schools might want the parent to still at least have a name show to a teacher. We would definitely not want their email or other contact info to ever be included in any list (class roster, smart lists, etc.).

  • Jenny Simmons commented
    14 Oct, 2021 10:42pm

    I agree with Rick and can't wait for this to be implemented. Our work around while we are waiting on this is to use the profile notice. The missing step in the instructions is you have to turn on the teacher's ability to view the profile notices, Once you do that it will appear on the roster under the student's name.

  • Joshua Blice commented
    14 Oct, 2021 09:56pm

    I know our need is to remove "No Contact" parents from any email list. That way when a teacher /coach pulls a roster to email parents, that particular parent is not included.

  • Alex Mendiola commented
    14 Oct, 2021 08:18pm

    Hi Rick,

    I would agree that hiding the parent entirely is not desirable. I'm in the very early stages of researching this idea across stakeholders. In particular, feedback like yours is instrumental in tipping the scales toward one solution or another. Please keep it coming. Megan, if you feel that the title of this idea no longer fits your request based on some of the comments, feel free to change it (if you can, not sure on that one). I'll keep you posted on progress as we get a clearer vision of the needs of schools in this regard and as we finalize an initial solution.

    Keep the feedback coming!

    -Alex Mendiola

    Product Manager, K-12

  • Rick Geyer commented
    14 Oct, 2021 07:31pm

    I see that this is under consideration. Could a Blackbaud person please let us know what specifically is under consideration? The idea title is asking for one thing, but the comments on this are asking for an alternate solution. I would not be in favor of removing a "No Contact" parent from teacher view. I would be in favor of them being distinctly noted as a no contact. I would be in favor of their contact information being hidden/not shown. I would also be a fan of them being automatically removed from distribution lists. Since the new Profile Notice feature does not show up on teacher's rosters (which is another issue, but I digress), if you removed the no contact parent from teacher view you would have no way of communicating that no contact to the people most responsible for releasing the child. Not being on the pick-up list is different than being specifically and legally barred from contact with a child. This type of significant notice needs to be prominently displayed. Even though it is not very visible right now, at least we can train our teachers to look for the no contact relationship. So hopefully what is under consideration is making it more prominently displayed and hiding the contact information. :-)

  • Mary Revie commented
    27 Apr, 2021 06:39pm

    I agree with Rick. The "No Contact" parent needs to be clearly and distinctly marked.

  • Alex Orlebeke commented
    25 Nov, 2019 02:12pm

    I would also go further and say that if a parent is marked as 'No Contact' they should likewise not be added to any distribution or email lists.

  • Rick Geyer commented
    23 Sep, 2019 04:56pm

    While I agree that it is currently very difficult to see the small "no contact" note on the relationship section of the contact card, I am not sure I want the No contact parent to not be visible to the teachers. I think it's important that the teacher knows that there is a no contact order in place. What I would prefer is that the No contact parent were clearly and distinctly marked so there was never confusion on this. Some sort of red or yellow highlight of the record would suffice.

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