Ability to sync data between blackbaud and smart tuition

Currently, SmartTuition only updates family information when a contract is submitted. Families change addresses (and phone numbers and emails) throughout the year, but the business office only has the original data. This results in unanswered communication between the business office and families.  It would be helpful if you could periodically sync the data between the two systems.

  • Peggy Volrath
  • Jan 28 2020
K-12 Core / User Management
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  • Amy Rogers commented
    December 17, 2020 15:27

    Given the fact that we were sold on this product because of double-entry between K-12 and "old Blackbaud" I find this highly disappointing, discouraging and misleading.

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  • Susan Ott commented
    December 17, 2020 15:03

    Not sure how this got overlooked and why it hasn't been fixed. These are both Blackbaud products and you're not having them sync? I truly can't fathom why a new product would be developed without this capability. And they don't tell you this until after you've signed on and started implementation!

    Same idea posted on Smart Tuition Idea Board

    https://smarttuition.ideas.aha.io/ideas/TM17-I-285?utm_source=idea_mailer&utm_medium=email&utm_campaign=submitted_idea

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  • Michael Sullivan commented
    October 23, 2020 14:16

    This is a massive issue and a glaring feature omission. I looked through the Handle Profile Changes area and counted more than 1000 changes that have occurred to our parent records in the past year. None of this information is updated in Smart Tuition.

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