New password reset issue
With the new 12-character password requirement, the system doesn't indicate to users if the new passwords they're entering are failing to meet the specified requirements. Instead, the user is given one chance to create their new password correctly. If they make a mistake, they receive an Update Password Error message. When they click the Try Again button, they must start all over and request another password reset email. This puts the user in a continuous loop of attempting to reset their password, yet still not understanding why the new password they are trying is not working.
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Liz K
- Oct 25 2021
- Implemented
Related ideas
Glad to see this was implemented, thanks! Any documentation on how things look/how things work?
Dave
Could we also make it so that parents won't have to change their passwords every year? This will be crazy town for us. Forcing password resets is an old way of securing passwords - there has to be a better way. And please add the "-" to the special characters. This has been a surprisingly large issue for our team.
This is without a doubt the #1 user-end problem we've been having since the change. I don't doubt that this is part of trying to push BBID, which we're eventually planning for, but in the meantime, our parents and teachers having headaches, and passing those headaches along to us.
This was a poorly timed change. I'll second Dino on reverting to the previous state until it's solved.
Something for Blackbaud to consider is to revert things back to the previous state until this issue is solved.
Hi Folks,
I know this is frustrating, but I have this on our next sprint and it should release November 16th.
Thank you again for your patience,
Alex Mendiola
Yeah, it's ridiculous that we're here voting to fix an issue that shouldn't exist, period. Get it together, Blackbaud!
Parents are saying they have to reset password everytime they login
I've created temporary passwords that follows the new requirements for a couple parents and it's taken them 3 tries to get it to work so that may be related to this issue as well.
Hi Folks, Thank you for bringing this to our attention. We are actively working on a fix for this right now.
All the best,
Alex Mendiola
Shame we have to submit a "future version request" to fix what is obviously a program flaw. How did this get out of Beta?
This is so confusing for users. I agree. This is not really a feature request as much as it is correcting a problem with the software.
This is urgent.
I have to agree with Amanda. This is not a program enhancement - this is just poor programming. I've never worked on a website where my password didn't pass muster but they let me think it did... c'mon BB don't make us beg for basic user friendly functionality.
IMO, Blackbaud should consider this a bug rather than an idea for an enhancement.
Thanks Liz. This would be be super helpful for us too if this got implemented. 🙏
Thanks for articulating this Liz, it's causing issues for our parents too. No indication of why the password didn't work, and no advice on doing it differently next time.