New password reset issue

With the new 12-character password requirement, the system doesn't indicate to users if the new passwords they're entering are failing to meet the specified requirements. Instead, the user is given one chance to create their new password correctly. If they make a mistake, they receive an Update Password Error message. When they click the Try Again button, they must start all over and request another password reset email. This puts the user in a continuous loop of attempting to reset their password, yet still not understanding why the new password they are trying is not working.

  • Liz K
  • Oct 25 2021
  • Implemented
  • Attach files
  • Dave Levin commented
    30 Nov, 2021 04:24pm

    Glad to see this was implemented, thanks! Any documentation on how things look/how things work?


  • Kathleen Peak commented
    25 Nov, 2021 08:48pm

    Could we also make it so that parents won't have to change their passwords every year? This will be crazy town for us. Forcing password resets is an old way of securing passwords - there has to be a better way. And please add the "-" to the special characters. This has been a surprisingly large issue for our team.

  • Daniel commented
    15 Nov, 2021 02:57pm

    This is without a doubt the #1 user-end problem we've been having since the change. I don't doubt that this is part of trying to push BBID, which we're eventually planning for, but in the meantime, our parents and teachers having headaches, and passing those headaches along to us.

  • Gregg commented
    12 Nov, 2021 11:03pm

    This was a poorly timed change. I'll second Dino on reverting to the previous state until it's solved.

  • Dino Vandenheede commented
    10 Nov, 2021 08:04pm

    Something for Blackbaud to consider is to revert things back to the previous state until this issue is solved.

  • Alex Mendiola commented
    8 Nov, 2021 07:18pm

    Hi Folks,

    I know this is frustrating, but I have this on our next sprint and it should release November 16th.

    Thank you again for your patience,

    Alex Mendiola

  • Ben Schworm commented
    8 Nov, 2021 05:46pm

    Yeah, it's ridiculous that we're here voting to fix an issue that shouldn't exist, period. Get it together, Blackbaud!

  • Pamela Maestre-Slaski commented
    3 Nov, 2021 06:38pm

    Parents are saying they have to reset password everytime they login

  • Mark Ryan commented
    3 Nov, 2021 02:40pm

    I've created temporary passwords that follows the new requirements for a couple parents and it's taken them 3 tries to get it to work so that may be related to this issue as well.

  • Alex Mendiola commented
    2 Nov, 2021 06:42pm

    Hi Folks, Thank you for bringing this to our attention. We are actively working on a fix for this right now.

    All the best,

    Alex Mendiola

  • Guest commented
    29 Oct, 2021 06:29pm

    Shame we have to submit a "future version request" to fix what is obviously a program flaw. How did this get out of Beta?

  • Dino Vandenheede commented
    29 Oct, 2021 05:32pm

    This is so confusing for users. I agree. This is not really a feature request as much as it is correcting a problem with the software.

  • Guest commented
    29 Oct, 2021 05:31pm

    This is urgent.

  • Lisa Fusco commented
    29 Oct, 2021 05:26pm

    I have to agree with Amanda. This is not a program enhancement - this is just poor programming. I've never worked on a website where my password didn't pass muster but they let me think it did... c'mon BB don't make us beg for basic user friendly functionality.

  • Amanda Buchanan commented
    29 Oct, 2021 05:06pm

    IMO, Blackbaud should consider this a bug rather than an idea for an enhancement.

  • Matt Graham commented
    29 Oct, 2021 04:56pm

    Thanks Liz. This would be be super helpful for us too if this got implemented. 🙏

  • Dave Levin commented
    29 Oct, 2021 04:45pm

    Thanks for articulating this Liz, it's causing issues for our parents too. No indication of why the password didn't work, and no advice on doing it differently next time.