I have been asked to require multi-factor authentication for all employees. Right now there is no easy way to use the recovery code you're given when you turn on MFA. Given that MFA is more widely used and will be required by cyberinsurance companies it would be helpful if there was an easy way to access BB if a cell phone isn't accessible.
I just heard back from support. It looks like we don't have MFA set up properly in BB so this post can be ignored.