BBID Custom Messages on Sign-in and Sign-out Pages

Under manage branded authentication, allow for two custom introductory paragraphs instead of one. Currently, when you add a custom message, it appears on both the Blackbaud ID Sign-in and Sign-out page. It would be helpful if we could choose whether we wanted to add the custom message to the Sign-in page -or- the Sign-out page instead of having the message display on both pages. For example, we may want to include a message on the Sign-in page to guide first-time users to click the "Sign up" link to create a Blackbaud ID; however, we do not want this same message to display on the Sign-out page.


  • Liz K
  • Apr 21 2022
  • Attach files
  • Admin
    Jessica Walters commented
    May 09, 2022 14:13

    Hi Liz! The Core team recently released a related change. When BBEM users have been connected to BBID and are "Awaiting Response," the BBEM login page will now direct them to the proper BBID page based on their email. If their email address is already associated with a BBID account, they'll land on the Sign In page. If their email address is not associated with a BBID account, they'll land on the Sign Up page.