Platform managers need to have better visibility into BBID. There is very little to help us with troubleshooting BBID login issues. The email address, status, and enable/disabled information on the constituent record. It would be helpful to know a little more when attempting to troubleshoot these issues. The following are a couple of suggestions:

1) Add an indicator on the Access tab of the user account if the BBID is associated with a Google or Apple account.

2) Add an indicator on the Access tab of the user account to see if MFA is enabled and the method used (SMS/Authenticator App)

3) Be a little more verbose on the Login History so we can have a clue where the issue lies.

4) Have a refresh status button to retrieve the latest status and update items 1, 2, and 3 above.

For our SSO accounts this whole thing is moot, but for the parents who do not sign in with our SSO, and don't login regularly this would be a lot of help.

Additionally, BB Support should have the ability to reset BBID accounts that are not associated with an organization with the authorization/permission of the end user.

1) disconnect from Apple ID

2) disconnect from Google

I've had situations where the parent had a student at another school that used Blackbaud, the parent couldn't remember connecting the account to Google (a non-Gmail address) and had not way to recover it. After a long effort to help her, the only thing I could do what have her create a new email address and use it to login.