Settings>Blackbaud Connections>Tuition Management>User Export>Current Students and Families

This export, needed to set up Tuition Management family accounts, was hard-coded to only export Parent-Child relationships as parents. It ignores Grandparents and Guardians. BB Support suggested either changing the non-parent relationships to parent, or manually typing the names in. Instead, the export should be changed to include "Responsible Signers" instead, as that's limited to 2 records already.