Currently, when a user attempts to reset their password, Blackbaud displays a message that states, "We emailed you a 6-digit code to confirm your identity. Enter it below to reset your password." Below this message, the user's email address is shown along with a 'Send confirmation code' button. This message is inaccurate because the user must click the button to receive the code; the system has not yet sent the code as indicated in the message. The message should be reworded to clarify the process and direct the user to click the button before expecting to receive the code. For example: "Click the button to receive a 6-digit code to confirm your identity. Then, enter the code below to reset your password."

reset_pw_wordin...

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