Currently, when the first signer (on a multi-signer) Smart-integrated re-enrollment/enrollment contract inputs payment info for enrollment fee, that fee is assessed in real time and the family account is generated within Smart Tuition for the appropriate school year without the second signature and without the contract having actually been completed/submitted in OnBoard. What this means is that families are charged the fee before they have met their requirement of having all signers sign and contract actually submitted.

In other words, they are paying their fee before completing the most important piece of the enrollment process (submission of the binding contract.) It is time consuming doing follow-up to get the second signer to sign as it is, the fee having been paid out makes these communications awkward (when they don't need to be.) Also, families are not particularly motivated to rush to get contract finished up/submitted when they know they've paid something. It's difficult for us to give their child's seat away, for instance, when we have assessed the fee and yet we are not protected if the contract is not complete (contract is what binds them to their annual tuition commitment and all other terms.) 

Finally, I am not aware of any way to tell within Smart Tuition which of the active families have a completed enrollment contract (or not) in OnBoard. So, our Business Office is unable to use reporting tools in Smart for re-enrollment/enrollment effectively. 

What would be ideal would be for payment to not be assessed until the contract is actually signed/completed/submitted within OnBoard.