Inquiry Notification Emails - Add Hyperlink and Other Formatting Capabilities

Please add the ability to customize the notification emails that are automatically sent to families and staff after an onBoard Inquiry Form is submitted. We need to be able to include hyperlinks, change fonts, etc. We're baffled that these types of standard customization tools are missing from so many places in the ON products and are especially concerned with this particular items as this is one of our first contact points with potential new families.

Side note - I'm laughing a little because even this box I'm typing in right now has the icons for hyperlinks, bullet points, etc.  :-)

  • Dawn Rossi
  • May 3 2018
  • Already exists
Blackbaud Enrollment Management / Inquiry
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  • Sarah Bienvenue commented
    January 13, 2022 18:27

    Hi Veronica,

    Correct, the notifications that are only located under communication>notifications are currently being updated to include those expanded options- I don't have a release date on those yet. Email reminder notification options for contracts, applications and school forms have both been updated with the expanded formatting abilities if you access them via the form settings (contracts>settings)

    Thank you,

    Sarah

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  • Veronica Esclamado commented
    January 13, 2022 16:10

    Sarah,

    None of these features are available under Enrollment Management>Communication>Notifications>Re-enrollment category>Online Contract Processed. Neither are they available under Email reminder notifications for contracts. It seems like these features are available only for Inquiry notifications? They should be available for all Notifications across the platform.

    In His grip,

    Veronica Esclamado
    Database Manager
    Trinity Christian Academy
    (972) 931-8325 xt. 2904

    The information contained in this message and any attachments is intended only for the use of the individual or entity to which it is addressed, and may contain information that is PRIVILEGED, CONFIDENTIAL, and exempt from disclosure under applicable law. If you are not the intended recipient, you are prohibited from copying, distributing, or using the information. Please contact the sender immediately by return e-mail and delete the original message from your system. Information contained in or sent to Trinity Christian Academy is the property of Trinity Christian Academy and may be accessed and intercepted for review at any time.

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  • Veronica Esclamado commented
    January 12, 2022 20:46

    I was on the phone with BB customer Service this morning and was told that this feature is not available.

    Thank you,

    Veronica Esclamado
    Database Manager
    Trinity Christian Academy
    (972) 931-8325 xt. 2904

    The information contained in this message and any attachments is intended only for the use of the individual or entity to which it is addressed, and may contain information that is PRIVILEGED, CONFIDENTIAL, and exempt from disclosure under applicable law. If you are not the intended recipient, you are prohibited from copying, distributing, or using the information. Please contact the sender immediately by return e-mail and delete the original message from your system. Information contained in or sent to Trinity Christian Academy is the property of Trinity Christian Academy and may be accessed and intercepted for review at any time.

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  • Sarah Bienvenue commented
    January 12, 2022 18:31

    Hi Veronica, we've recently added many the items you're listing to the inquiry notifications (admissions set up>inquiry forms>settings). Is there something we missed?


    Screen Shot 202...
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  • Veronica Esclamado commented
    January 12, 2022 16:47

    The ability to add hyperlinks and use different format tool such as bold, Italics, font selection should be available for all notifications.

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