When sending notifications for a self-scheduled visit or interview, it would be nice to be able to call the candidate by their nickname in the notifications - currently there is only a placeholder for their first name. I receive a lot of replies to these notifications from parents wanting to make sure that we have noted that their child prefers to be called by another name.
Please add "if no nickname/use first name" placeholders on ALL communications, official notes, decision letters, contracts, everything!