Ability to remove reCaptcha from inquiry form

Captcha was removed from Event Registration and Giving forms, and now as of 3/23/2021, it's been put on Inquiry forms. This is really irritating to prospective families, especially on a phone when the user has to pick all the images to pass the Captcha. We've never had an issue with security or spam on inquiry forms, so this is just unnecessary.

  • Amanda Lietman
  • Mar 26 2021
Blackbaud Enrollment Management / Candidates
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  • James Hecht commented
    05 Dec 18:33

    Agreed! We use the inquiry form as a tour check in system and we sometimes have families trying to complete the captcha for 3-5 minutes until we just abandon it. They are literally in person with us and we make them prove they are not a robot with no ability to remove it

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  • Linda Lawrence commented
    September 12, 2022 20:54

    AND, IT TIMES OUT when there is information to upload, so the individual cannot submit an inquiry. From BB Support:

    It seems the recaptcha issue is related to the amount filled out on the inquiry form. It seems like recaptcha times out when it is processing too much data on the form. Unfortunately there isn't a way to disable recaptcha but I'm waiting to hear from the internal team if there is anything that can be done in this case as a workaround


    Roadblock after roadblock...

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