Enrollment management lets families say they don't already have a tuition management account and it allows them to create a new Smart family account

Enrollment management lets families say they don't already have a tuition management account and it allows them to create a new Smart family account


Judy Baccile

3 PostsUnansweredEnrollment management lets families say they don't already have a tuition management account and it allows them to create a new Smart family account. Enrollment management then allows families to proceed to complete their enrollment and submit their deposit. Tuition Management does not have any flags, warnings, error messages that alert families they already have an enrollment management account. I an concerned about data integrity and data security with the system. Is enrollment management only concerned about taking the family's payment?

Our Finance Office is already short staffed and over worked and now we have to request a report a enrollment management, we have to analyze the data, find the errors and manually correct on a family by family basis. This is extremely tedious, frustrating, time consuming and alarming!

  • Judy Baccile
  • Apr 15 2021
  • Unlikely to implement
Blackbaud Enrollment Management / Contracts
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  • Sarah Bienvenue commented
    April 15, 2021 12:48

    Hi Judy, the integration will ask a first time user if they have a Smart account because the link between systems has not yet been made. We do preform a duplicate check and prompt the user more than once in an effort to have them use their existing account if they have one, but because some users truly are new to the system, we give them a choice to set up a new account. The good news is, that this will only happen once, once we make the connection ( or create a new account) we will always recognize that person and they will not be prompted again.

    thank you,

    Sarah

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