Adding Additional SSO Roles

Good afternoon, as our client base grows for schools who are using the SSO Tile to connect from Enrollment Management to Tuition Management, so does the list of potential payers who are past due. The issue we are starting to struggle with is when the payers are no longer have students at the school, but still have balances that are owed. For schools who continue to allow access to the my school app pages for Past Parents, we are seeing the SSO tile no longer works. The work around for these parents, who have never know how to log into Tuition Management is extremely clunky, and could deter folks from paying off their accounts. With that as a background i would like to request an enhancement to add in CORE- Settings-Blackbaud Connections- Tuition Management Setup - 2 new roles under SSO. Parents of Past Students, and Alumni . THank you

  • Michael Zuchowski
  • Jun 15 2023
  • Planned
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  • Melissa Norwood commented
    26 Jun, 2023 03:44pm

    We really need this to be escalated. We are having issues with parents accessing their accounts, and they are having to pay by phone!

  • Guest commented
    15 Jun, 2023 07:48pm

    The idea of using TM is to make it easy for families to pay tuition and fees. If we make is difficult for Past Parents and Alumni Parents to finish paying the TM account easily this makes it much harder and longer for schools to collect. Let's not drag this out!!!

  • Melissa Norwood commented
    15 Jun, 2023 07:37pm

    Hard to believe this hasn't been corrected yet. This is a huge problem! Fix IT!

  • Guest commented
    15 Jun, 2023 07:33pm

    This is necessary to clean up year end outstanding billing amounts once a student graduates or leaves the school at the end of the term. Kind of surprised this doesn't already exist.