Create better/more comprehensive Knowledgebase articles for Assignments and Assessments

I know that you have recently updated the assignments/assessments KB articles, but they are still not giving enough information.

For example: (using the "Extend" feature as an example, some things that are not answered in the KB article)

What are the parameters that need to be in effect for the "Extend" function to work? (ie: Will it not work if the student has submitted already? Does the test have to never have been started for it to work, like an absent student? Do you need to have "save and continue" option enabled for it to work as intended?)

Is there currently a bug that is preventing the "Extend" function from working as expected?. (I have been told this by the community boards and chat support)

Basic troubleshooting tips for if you try to use the "Extend" function and it doesn't work?

According to the instructions on KB, you're supposed to press the "extend" button, and then put how many days you want to extend it in the box next to it. That box next to it still says "days late" and will mark the assessment as overdue when you enter anything in there. Why is this? Is this working as intended? What if the reason I am extending the time is because I don't want the student to be marked as "overdue"

I am in the IT Dept. at our school, and I find the assessment module extremely confusing, so I can only imagine how my less tech savvy teachers feel. I think maybe some more comprehensive instructions would be welcome by all.

  • Janice Bonczek
  • Nov 2 2020
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