Usability Feedback from Parents - Directory
Over the past 6 months, I've received several messages from multiple
parents re: Directories. Specifically, they complain of too many clicks
to get to another parent's telephone number.
When I took a look at the issue, I have to agree. When a parent name
list listed in the directory, their email address is there, but if you
want to see their telephone number you have to press the show more
button. When you're using your smartphone to access the directory you're
probably either trying to email or telephone someone...and since the
email is listed without the show more button, I can see why parents
would get slightly annoyed pressing a button to display the telephone
number.
A quick fix would be to display both the telephone number and email
address, and the show more button could display their home address and
relationship information.
Thanks for your help!