Searches should appear in a Search History report

I would like a new report that shows search history for my onMessage website. The old one in onMessage > Settings > Search History does not work as expected.

  • Deleted User
  • Jan 30 2017
  • Under consideration
Blackbaud School Website / Lists & Reports (oM)
  • Jan 30, 2017

    Admin response

    We're looking into the best way to handle this using our new reporting tools we're working on. Please feel free to add additional comments below.

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  • Carolyn Stevens commented
    December 12, 2023 12:40

    Not only is this long overdue, it should also NOT return content we have PURPOSELY expired.

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  • Alec Greaney commented
    April 23, 2020 18:00

    3+ years later - and after filing a case today, still pointed to vote on a "New Idea" feature request for an existing broken tool. Beautiful.

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  • Joseph Schuberth commented
    April 01, 2019 17:46

    I started a case because this doesn't work and of course, they tell me they know it's not working and I can vote for it. Typical. This is not an enhancement request! Your product isn't working!

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  • Karen Tracy commented
    May 30, 2018 16:27

    It is key to know what people are searching for on your site in order to help improve navigability and provide information effectively.  Search History report is an essential tool.

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  • Bridgette Boudreaux commented
    February 19, 2018 15:35

    Please fix this issue!  It is important for our staff to know how parents are using our site and what they can't find organically.  We would like to make things easier for them and this data is important.

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  • Rick Geyer commented
    October 13, 2017 11:59

    As you launch a new website, it is critical to be able to monitor what people are searching for. Reviewing the search history lets you know if you need to tweak the organization of items on your website, or make something easier to find. Without this tool, I am currently flying blind. This really needs to be addressed sooner rather than later.

     

    As it is being rebuilt, I would like to see it have similar features that show a chart or graph of some kind to have a graphical representation. I like the category and date filters, but I would also add a keyword filter, that would find searches for specific keyword and display that data graphically. Having an option to "export to CSV" would also be nice if you wanted to do deeper data analysis.

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  • Guest commented
    August 04, 2017 12:43
    It was expressly mentioned during our training that you would use Search History to see what people are trying to find so you can modify the results with featured results. So, what was covered in training doesn't actually work. That's great.
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  • +3

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