Is the .mov file type disabled again? Support just said it was, but sent one KB article saying it was supported, and one where it says it's not. Thank you!

Yay! Thank you, Janet!!
[https://i.giphy.com/QBe2IH9mXhN0k.gif]
Nice touch with “on” behind her!!
Seeing the good,
LT

Hi all, 
Good news!

We connected with the dev team on this issue and support for .MOV files is going to be added back with next Wednesday’s Hot Fix (10/18/17).
There are some video formats (codecs) that are contained in an MOV file that may still be unsupported, but we expect standard iOS uploads will work as if they were renamed to MP4.

We most definitely do not want to block your Teachers and other content contributors from having a straight forward way to post videos to their group pages. That’s like the opposite of encouraging adoption. In the EAP we reacted to some upload errors with MOV too strongly to block all files of this type.  Apologies for the disruption to that common workflow.

PLEASE fix this ASAP! I have a wonderful teacher who has used video in prior years but is now frustrated that she can't upload video that she takes with her iphone. She is running after preschool children all day and doesn't have time to start converting files. This is essential to support a communications platform designed to have teachers add their own video content. 

In case anyone hasn't seen it this is supported list - https://kb.blackbaud.com/articles/Article/23670. Also I found a quick workaround for now. If you rename file from .MOV to .MP4 it uploads fine. All recent versions of IOS encode in H.264 which the uploader can handle just fine. It seems to simply be a file name check. Not sure why Amazon put this name check block in place?

We used this EVERYDAY and it is critical to how the school day operates. This NEEDS to be available to us as we are an Apple and iPad school and the students are ALWAYS creating in this file type. UNACCEPTABLE move by blackbaud. Once again, I will say how UN-userfriendly this product is.

We have iPads in our elementary school classrooms.  The teachers love taking video of student work and projects, but can't directly upload them to share with parents.  We are having to look at other services for sharing video with parents now.

I talked to Blackbaud yesterday about this issue and they did't seem to care that much about it.  Even our school reps hasn't got back to me about it at all.  I understand the move to Amazon cloud is a positive in the long run and you need to make the move to see what brakes. With that said, I do think we need to be honest about this issue, meaning that you can longer say that BB web services are mobile/tablet friendly anymore. I know this issue only has a small amounts of vote at this point, but we are only 20 days into the new school year. I hope that BB moves quickly on this issue, since we are back to the way the system worked 5 years ago.  Please fix, plus I am more than happy to be a tester school to make sure it works correctly.  Thank you.

Yes! This came along just when we got our teachers comfortable with uploading content to their bulletin boards, and they don't have the time or wherewithal to send a video file to themselves and reformat it. This must be fixed ASAP. 

Please fixed ASAP, since so many schools are all Mac and teachers are using IOS devices.  It seems like a step backwards to not allow .mov files to be upload.  One of the main reason we use your product is because you are mobile friendly, not anymore. PLEASE ESCALATE...

This is vital. iOS devices shoot in .mov so teachers with iPads and iPhones cannot upload directly to the website.

This is so important!  Please escalate this!

This is critical.