Links in SMS text notifications should be shortened.

Long links in SMS text notifications can break across two messages, making it impossible to follow the link from a text message. Can we shorten these links to something that's likelier to fit in on SMS message?

  • Ethan Delavan
  • Jan 4 2016
Blackbaud School Website / Content Types
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  • Kristin Heard commented
    28 Apr, 2022 06:50pm

    Same problem. Makes the notifications useless and angers our parents. Not only can't they even tell which course or group its coming from, they then can't get to it. This should definitely be made a priority. How do we roll out a solution like this?

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  • Rush Hambleton commented
    30 Jan, 2019 09:49pm

    Yes, same problem. here.  Just had angry parents say they didn't get the entirety of a "school closure" notification due to this.  Need to be fixed.

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  • Tammy Applegate commented
    23 Oct, 2018 07:40pm

    I've had these same parent complaints and the fact that the message does not say which teacher it is coming from. 

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  • Guest commented
    14 Sep, 2018 01:45pm

    This is a recurring issue for us. We continually push parents to sign up for notifications, but they are essentially useless as the break across two messages with an inability to actually click on a link to get more details.

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  • Corrine Duncan commented
    30 Aug, 2018 09:19pm

    Still experiencing issues with the long url on iphones and this seems like this would be a good solution to this issue.  

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  • william pickett commented
    5 Jan, 2018 06:52pm

    They should also fix the AT&T address so they use MMS and SMS. That way the message won't paginate and break the log in link

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