Links in SMS text notifications should be shortened.

Long links in SMS text notifications can break across two messages, making it impossible to follow the link from a text message. Can we shorten these links to something that's likelier to fit in on SMS message?

  • Ethan Delavan
  • Jan 4 2016
Blackbaud School Website / Content Types
  • Attach files
  • Kristin Heard commented
    April 28, 2022 18:50

    Same problem. Makes the notifications useless and angers our parents. Not only can't they even tell which course or group its coming from, they then can't get to it. This should definitely be made a priority. How do we roll out a solution like this?

    Attachments Open full size
  • Rush Hambleton commented
    January 30, 2019 21:49

    Yes, same problem. here.  Just had angry parents say they didn't get the entirety of a "school closure" notification due to this.  Need to be fixed.

    Attachments Open full size
  • Tammy Applegate commented
    October 23, 2018 19:40

    I've had these same parent complaints and the fact that the message does not say which teacher it is coming from. 

    Attachments Open full size
  • Guest commented
    September 14, 2018 13:45

    This is a recurring issue for us. We continually push parents to sign up for notifications, but they are essentially useless as the break across two messages with an inability to actually click on a link to get more details.

    Attachments Open full size
  • Corrine Duncan commented
    August 30, 2018 21:19

    Still experiencing issues with the long url on iphones and this seems like this would be a good solution to this issue.  

    Attachments Open full size
  • william pickett commented
    January 05, 2018 18:52

    They should also fix the AT&T address so they use MMS and SMS. That way the message won't paginate and break the log in link

    Attachments Open full size

Related ideas