Send Families Notifications for "Insufficient Funds" Automatic Payment Failures

This is a request from ADNY. It would be great if we could send families email notifications for automatic withdrawal payments that fail due to insufficient funds. As of now we send emails for all other failure reasons below except for insufficient funds. Smart’s reasoning is that the families banks notify them but I think we should notify them too.

 

  • Here is an example account of us not notifying the family: 1159818002868

 

  • Here is an example account of us notifying the family: 1159817005409 “Our Lady Queen of Peace (SI) Notification: Credit Card Payment Not Successful.”

Reason Code

Reason

R01

Insufficient Funds

R02

Account Closed

R03

No Account

R08

Payment Stopped

R04

Invalid Account Number

R16

Account Frozen

R10

No Authorization

R20

Non-Transaction Account

R07

Authorization Revoked

R13

RDFI Not Qualified

  • Amie Hollis
  • Oct 17 2018
  • Implemented
  • Attach files