Clarify Block 18 Days

Dear Smart Tuition:

I recently put a block on an account for 18 days, thinking that it would block all payments for 18 days, when in fact it only blocked the reattempt of a failed payment.  As a result, the parent's upcoming automatic payment was attempted, which resulted in significant bank fees for the family.  I recommend that a note be added to the button, so when you hover over it, it states that this will only block reattempted payments, not up-coming payments.

Thank you,

Dawn Olney, Accountant

Grand Rapids Catholic Secondary Schools

  • Guest
  • Oct 29 2018
  • Implemented
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