Give a warning if the routing or account number are typed incorrectly or the account info is missing

Our families are complaining when their payment is rejected because the routing or account numbers are typed incorrectly. Is there a way to prompt them to double check their account information or match somehow with the payment info on file?

  • Guest
  • Feb 8 2021
  • Planned
Blackbaud Tuition Management / Payments
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  • Randy Hanten commented
    April 03, 2024 14:59

    We would agree with Ashley. Have parents input information twice to ensure the numbers match. Thanks

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  • Ashley Kuha commented
    March 27, 2024 18:42

    One way to accomplish it would be to require the parent to input their account number twice, to ensure that they are typed in the same in both sessions.

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