Many schools are utilizing the SSO feature within Enrollment Management, but parents are seeing the parent website notated at the bottom of the invoices and Past Due Reminders, so they are going to the website to make their payment, which breaks the SSO link. For schools that are using SSO, there should be a setting within Tuition Management that can be turned on, which would allow a different version of the invoice and Past due reminders to generate for those families. The setting would turn on a different version of an invoice in the background, which would have new language that deters them from breaking the SSO link.

An example of that could be, “Payments can be made quickly and securely through your Smart online account. IF YOUR SCHOOL USES SINGE SIGN ON, YOU CAN ACCESS THE TUITION MANAGEMENT TILE FROM YOUR SCHOOL WEBSITE WITHIN THE RESOURCE BOARD, or payments can be made over the phone at (888) 868-8828.”