Allow BBID logins for returning families on the online enrollment site

Please add BBID logins as an option for returning families when they re-enroll from the online enrollment site:

Since parent BBIDs are required, many families have already linked their BBID and are trying to use it when enrolling at the online enrollment site and have encountered issues- They create a new duplicate account or try to reset their password from the Parent Site (

  • Stephanie Rigsby
  • Apr 1 2024
  • Attach files
  • Michaela Murphy commented
    5 Apr 07:52pm

    Yes please! This is a terrible set up to not have a fix for this. We have to contact blackbaud every time this happens to fail the payment so we can deactivate that account so that we can add the child to their original family account.