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Email Parents
It would be great to allow a email template that has fields you could include such as family id, or username to send to parents.0 Under consideration
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Build automated email functionality to send to families
Currently, you provide a follow up fee service when a family is delinquent. I understand that this may impact your ability to collect fees, but to make the system better and provide the product that SmartTuition can be, it would be great to have t...2 Under consideration
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Schools should be allowed to turn off the Welcome Letter on their own
I just found out that we can only turn off our Welcome Letter by requesting it from support. We should be able to do this on our own. OR, we should just have the ability to edit the Welcome Letter.0 Under consideration
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Spanish e-mails to Spanish speaking families
Currently, only the "welcome" e-mail is sent in Spanish to Spanish speaking families. This should be ALL e-mails, since some Spanish speaking families cannot read English. I have confirmed with SMART that only the "welcome" e-mail is Spanish, and ...1 Under consideration
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If an automatic email goes out from SMART regarding a change in the account put it in the Communications tab
I would like to see in the communications tab every email a parent receives from SMART. When an auto generated email is sent because of a change in the account it is not tracked anywhere.0 Under consideration
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Easier email settings/process
BBTM's email parent function could use a little update. I am unable to easily send emails to certain families. I tried to send emails to only returning families. However, when I export the student files and remove 12th grade, then remove duplicate...0
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Communication for Credit Card Fees that are covered by School
For school's that cover the Credit Card Fees, they want a way for the parents to not receive communication about the fee percentages and the increases in the percentages in January. It is confusing for the parents to receive these emails when they...0
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Late fee communication revision in how it is worded
Currently says the following: " Your payment due on 11/5/2023 has not been received in full. As a result, a $50.00 late fee has been assessed to your account. The past due balance on your account as of 11/15/2023 is $858.50, which includes all amo... -
Expired Credit Card Notification on Family Account
In LUCA and on the call center website, it'd be helpful if the Status of a credit card would show expired. It can be confusing since the accounts can be expired yet the bottom reads "UP TO DATE" referring to the payments being made. (screen shots ...0 Under consideration
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Emails processed through Tuition Management
When clicking on a parent email address the email should be sent directly through Tuition Management and saved in the Communications section for access and thorough record keeping.1