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System seems to know that parent's credit card is expiring before payment date and doesn't attempt the auto draft. It should notify the parent to go in before the auto draft date to update their account.
Situation causes missed payment and doesn't appear on school's missed payment report since it didn't attempt the auto draft.0 Already exists
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Waiver of ACH Return Fees
FACTS is currently waiving ACH return fees for families for the months of April and May. Has Blackbaud considered this? I understand the bank will charge the fee to Blackbaud. In these times, a gesture like this can go a long way. FACTS begins the...0 Already exists
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Submit Admin Fee invoice rather than netting on remittances
Currently all admin fees are netted on remittances which is causing some accounting difficulties in checking balances. It would be neat if those costs could be submitted to the school as an invoice.4 Already exists
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I would like to have the remittance report prior to the date that the funds are deposited.
When the amount has been finalized for the Smart Tuition transfer to our bank, I would like to see the remittance report prior to that transfer date. This would help for internal budgeting as well as forecasting accounts receivable.0 Already exists