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We need the ability to report across years for a family's invoicing and payments
When dealing with families that have balances across years, I can't get a complete picture of their payments in a single view. In general reporting across years is important to managing accounts receivable.0
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Back button on payment screen after they preview the credit card fees to change payment method
For families that choose credit cards and then sees the fees and decides to not use that payment method, we should have a back button on the page or change payment method.0
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Employment status feature in parent information section
Employment status feature would include the job title, employer and an option to select full-time or part-time. We have several parents that are also faculty and staff at our school and they receive tuition discounts for their children. It would b...1
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BBTM Credentials during EMS Contract - "Yes, I already have a Tuition Management account with...."
As a school administrator I would like for parents to be able to log into the Blackbaud Tuition Management screen with their BBID credentials when they click on "Yes, I already have a Tuition Management account with...." Currently, they need to si...0
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Account validation verbiage on payment confirmation emails
The payment confirmation emails currently mention, "Please allow up to 5 business days for the payment to clear your bank/credit card account." Can some verbiage be added that the timeline may be delayed if the account is undergoing validation? ht... -
System seems to know that parent's credit card is expiring before payment date and doesn't attempt the auto draft. It should notify the parent to go in before the auto draft date to update their account.
Situation causes missed payment and doesn't appear on school's missed payment report since it didn't attempt the auto draft.0 Already exists
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Send invoices to families on Auto Pay so they can see what they are being charged for.
No description provided0 Under consideration
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Please consider adding phone number as information collected on Buy Now/Give Now platform
We have needed to get in touch with our customers who are grandparents/relatives who purchased an item through Buy Now and a phone number would be very helpful1 Under consideration
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Add multiple payment methods to the Smart Tuition family portal so that families can automatically pay with different methods each month (i.e. two credit cards with a certain amount specified to each card).
This would benefit our parents as we've had requests for automatic multiple payment methods. While this can be achieved manually, parents and schools benefit by having this automatically completed so that late payments do not arise.1
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Add ability to switch enrollment between years
We have opened enrollment for 23-24, but still occasionally have families enrolling for 22-23. It would be great if there was an easy way for families to choose the year when they are enrolling online or have an easy way for schools to change year...1