Improve Merge Potential Duplicate Accounts process by providing details

Could the merging duplicate accounts feature provide more detail when the accounts are not able to be merged? The message that comes up states: "This user cannot be deleted without further action." Having more to go on would be extremely helpful and time-saving.

  • Scott Minkoff
  • Apr 11 2022
Blackbaud Education Management for Higher Ed / Core
Employee Name Scott Minkoff
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  • Liz K commented
    28 Mar 16:59

    Yes, please display more details in this tool to make it easier to decide if two users are a match. For example, display the birthdate of the users, grad years, email address, etc. if available.

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  • Chrystalle Kiefer commented
    05 Mar 12:14

    This is so important!! Half the time I have no clue why and cannot find any logical reason why!

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