Bring back ability to Submit a Case in Case Central

There are so many times, that I have cases that are not urgent for a chat, and I know will need some time to research and just entering a case to help lower BBK12's chat channel volume makes the most sense.

Please bring back to ability to submit a case online. The documentation in Case Central shows this is still an option to add a case.

See attached screenshot.

case central.png
×

Attachments Open full size

  • josceline reardon
  • Dec 17 2018
K-12 Core / Help Panel
  • Attach files
  • Alex Orlebeke commented
    February 27, 2019 14:38

    Gives us new central case management location. Prevents us from creating new cases from said case management.  Doesn't make sense to me either.

    ×

    Attachments Open full size

  • Karintha Marshall commented
    February 20, 2019 16:42

    This functionality is here or back in the revamped Case Central.  The Create Case button is in the top left above the case number column.

    Case Central_Cr...
    ×

    Attachments Open full size

  • Binnie Pappas commented
    February 12, 2019 17:34

    Agree!

    Another wrinkle is off-hours tickets. When I come up against something when support isn't open I just want to submit a ticket and move on.

    ×

    Attachments Open full size

Related ideas