Bring back ability to Submit a Case in Case Central

There are so many times, that I have cases that are not urgent for a chat, and I know will need some time to research and just entering a case to help lower BBK12's chat channel volume makes the most sense.

Please bring back to ability to submit a case online. The documentation in Case Central shows this is still an option to add a case.

See attached screenshot.

case central.png
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  • josceline reardon
  • Dec 17 2018
K-12 Core / Help Panel
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  • Alex Orlebeke commented
    27 Feb, 2019 02:38pm

    Gives us new central case management location. Prevents us from creating new cases from said case management.  Doesn't make sense to me either.

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  • Karintha Marshall commented
    20 Feb, 2019 04:42pm

    This functionality is here or back in the revamped Case Central.  The Create Case button is in the top left above the case number column.

    Case Central_Cr...
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  • Binnie Pappas commented
    12 Feb, 2019 05:34pm

    Agree!

    Another wrinkle is off-hours tickets. When I come up against something when support isn't open I just want to submit a ticket and move on.

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