iPad Portrait Photos downloaded show as landscape photos in Bulletin Board

Currently, when taking a picture on an iPad in a portrait view, the system does not acknowledge the rotation in the metadata and changes the photo to landscape format.

I would like the system to adhere to rotation metadata in regards to photos so that the photos do not need to be edited each time.

  • Deleted User
  • Aug 10 2015
  • Implemented
  • Jan 11, 2017

    Admin response

    This is now fixed in the Jan 11 release!

  • Attach files
  • Deleted User commented
    January 13, 2017 16:58

    Unfortunately, this is not a retroactive fix for already-uploaded photos. On the 2017 roadmap, we have plans to release functionality for cropping/rotating photos after uploaded K12OM-I-35, but don't have an exact timeframe yet. 

  • Vincent Jurgens commented
    January 11, 2017 16:27

    Is the fix retroactive, fixings photos already uploaded? I am not seeing that. Existing photos still rotated.

  • Brian Hoyt commented
    November 03, 2016 20:01

    This may be a big ask but any chance this will retroactive if you are properly respecting rotation metadata?

  • Guest commented
    October 04, 2016 19:52

    This is now also a problem in OnMessage: Content News. I post a weekly photo album to Featured Content and spend about 45 minutes rotating each seemingly correctly positioned photo in a Photo Editor and saving them each by a new name before posting. A system for rotating photos within the album once uploaded seems like a a necessity rather than an enhancement.

  • Deleted User commented
    October 04, 2016 17:35

    Hi all, we realize this is a frustrating problem and has taken us a very long time to make progress on this, but we are trying to get this prioritized in an upcoming release before the end of 2016. Thank you for your patience, and we will continue to post updates on this idea as we make progress.

  • Guest commented
    September 13, 2016 18:15

    We can extend the issue to OSX as well.

  • Guest commented
    September 13, 2016 18:13

    LOL

  • Melissa Turner commented
    September 09, 2016 19:00

    My teachers are still experiencing this issue and they are extremely frustrated having waited for several years for this to be corrected.   Is there any update on this problem?

  • Amalisa Abels commented
    September 02, 2016 15:14

    Same issue a year later.  Any update?

  • Guest commented
    August 18, 2016 17:02

    Still no update...

  • Brian Hoyt commented
    February 23, 2016 22:59

    Any update on this fix, it has been 5 months since last update?

  • Deleted User commented
    September 28, 2015 22:39

    Thanks again for your feedback, everyone. We are looking into this and I'll give you an update as soon as I get some details about when we can try to address this. Thanks for your patience as we look into this!

  • Guest commented
    September 18, 2015 17:40

    And just to clarify, what I meant when I said that the older class page system had this ability built in, what i meant was that there was the ability for teachers to actually use editing tools right from the photo upload area meaning that even though the photos came in rotated, they could adjust right in Whipple Hill pages. That editing ability is gone now. I hope it get put back in.

  • Guest commented
    September 18, 2015 16:40

    I'm pretty sure I remember bringing this up with support last year and was told it would be looked into. I have finally gotten my administration to "compel" our teachers to participate with class pages and then they get hit with this. It's really crazy as the former photos for class pages, before the On products, had this ability built in.

  • Guest commented
    September 11, 2015 16:54

    Thank you Jake! This fix will make a lot of teachers happy.

  • Deleted User commented
    September 11, 2015 14:46

    Thanks for your comments. I agree that this is frustrating. I'll check in and see if this might be fixed as part of our upcoming photo handling improvements.

  • Guest commented
    September 10, 2015 22:52

    This is pretty frustrating for all users!

    Imagine a kindergarten teacher who is trying to upload 40 photos that she took in class. She has to rotate each photo 360 degrees + save before uploading. Poor UX  that leads to teacher pushback re: uploading photos to the class page.

  • Brian Hoyt commented
    September 10, 2015 16:51

    JPEG Rotation and EXIF Orientation are fairly standard in smart phones and cameras today and almost universally respected by image editing programs. This makes fixing the problem tough since the fix for teachers is so cumbersome.

  • Brian Hoyt commented
    September 10, 2015 16:02

    This is pretty frustrating for my new users. One day into using onCampus and teachers are fed up already due to this oversight.

  • +1