Maintain all submitted file types when merging duplicate users

Currently when merging duplicate Candidate users the system will only preserve the Application form on the oldest record as well as file types. Any file types submitted on the newest user record are lost after merging users.

  • Guest
  • Dec 21 2022
Blackbaud Enrollment Management / Candidates
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  • Kathleen Steinman commented
    August 05, 2025 22:13

    At the very least, a warning with some clear instructions and maybe an explanation of the logic of why you need to do this or risk losing all the files.

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  • Guest commented
    August 05, 2025 22:05

    We had this happen with quite a few candidates this year and it was horrible! It is a complete waste of time to download all of the files and upload them again after they are merged.

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  • Keith McMillin commented
    January 09, 2023 18:19

    I can't even believe that this needs to be a recommendation! I am furious that there is not even a message or warning that tells you that checklists and files will or might be lost. I reached out to tech support and they were like, oh yeah, you should totally back up the files before merging!

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