In your email to parents notifying them of the auto debit that will take place, please make it clear to the parents that past due balances will not be auto drafted on the 1st of the month and that the parents are required to make manual payments for past due balances.
Some parents are not aware of your practice not to auto draft past due balances, and they have assumed that all outstanding amounts (past and present) are auto debited on the 1st of the month. Hence they are not happy when they find out that they have been charged a late fee because the past due balance was not auto debited.
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Guest
- Dec 17 2019
- Planned
Related ideas
This would be a great idea. Furthermore, simply functioning like an actual payment collection system and automatically collecting past due balances would be AMAZING. Then, we would get about 10% of the value of the cost of the terrible system.