Payment settings notifications when changed from auto to invoice

Our schools preferred payment method is automatic withdrawal. When a payment method is made inactive due to an issue with the bank/credit card entered on the account the Tuition Management account reverts from automatic withdrawal to invoice. In other words family needs to make manual payments. One would only pick this up either by specifically pulling a report showing payment type (then filtering) and finding the accounts with payment method changed to Mail In. Families do not read the fine print and assume their payments are being made via auto withdrawal. No note is added to the account so that the school is made aware of the change. I would like to suggest that this is noted or alternatively we receive a monthly report so that we can follow up with the families sooner rather than later.

  • Gabrielle Schneider
  • May 9 2023
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