Updating ACH on CS/Jake

When it comes to specific accounts that go into permanent block and kicks the account off of ach, it should be easier for the agent to set it back up. An agent can set ach payments back up on CS, and it will clearly say AUTO (CHECKING) on CS, but not in Jake. They agent will need to set it back up in Jake, which I believe a lot of agents are not aware of. This causes issues as the agent and parent would assume that the account is set back up properly, and then the following month the payment is not debited and there are fees assessed to the account.

  • Guest
  • Aug 7 2018
  • Unlikely to implement
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