If an ACH is listed as permantly blocked in our system and the parent updates their information on our parent website, the ACH will not be unblocked until the parent calls in. We should unblock the ACH when updated on the parent website.

The parents would be able to update their own ACH's info without calling the call center and the call center would benefit with less calls to take regarding this issue.

  • Guest
  • Jun 19 2018
  • Implemented
  • Attach files
  • Guest commented
    16 Oct, 2018 05:35pm


    This is an unfair practice to our families. They have one ACH failure and are never notified that their account is blocked. They fix their account number and still each month their account is blocked and they receive a late fee. They then need to go in and make manual payments each month. Pretty negative PR for Smart. 


    This must be changed! Please.