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Provide a search option by invoice number
We received a check from a financial institution that did not list the name of the account holder. All that was provided was the invoice number. Upon searching on my own and contacting Blackbaud Support, I discovered that there is no existing self...0
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Provide Pop-up warning when Payment method is updated near the due date.
When it comes to updating families' payment methods (i.e changing the family from invoice to auto-debit or even updating the payment account/card on file for families who are already auto-debited) occasionally the updates happen either the day bef...0
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Account validation verbiage on payment confirmation emails
The payment confirmation emails currently mention, "Please allow up to 5 business days for the payment to clear your bank/credit card account." Can some verbiage be added that the timeline may be delayed if the account is undergoing validation? ht...0
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Password security for online access
We have had a number of families comment that the password criteria (up to 15 character and only alpha and numeric values) is not strong enough. Please add the options for special characters and the ability to set up two-factor authentication.1 Planned
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Include Banking Account Name and Bank Name in the payment details for accounts on auto-pay
For accounts on auto-pay it would be useful if the banking account name and the bank name were available on the details page on the Payments History tab. When a payment fails for "Account is closed or doesn't match name submitted" parents want to ...0
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Send an updated updated invoice to families, if charges/credits are added to the student billing account after they have been invoiced for the current month.
Our school year ends 05/23/24. Charges to be added to May accounts are submitted by April 20th since families are given the option to pay on the 1st day of the following month. All charges incurred past April 20th are applied to June (for the 2023...0
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Add comment field option when families stop payments
It would be helpful for me to know why family is requesting stopped payment. Often they plan to make a manual payment a few days later and that info is usually included when families call in to stop payment, but there is not a field to add info wh...0
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Add a feature that sends individual email receipts to the school every time a credit card/automatic/web payment is made.
It would be beneficial for smaller schools to receive notification of each payment made to the school (outside of payments that are in-school) for record keeping. For example, we are using STRIPE payments and I received an email receipt for every ...0
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Would like to see ability for editing in school payments.
Realized after a simple transposed number that I cannot edit an in school payment but have to void and add a new payment. Every other system has the option to edit information an dI think that could be helpful in these situations.1
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Previous late charges added to next auto payment
If a family is late on an amount and gets a late fee that month, the amount is not added to the following month's autopayment. but it should be. Parents sometimes figure, got the late fee but it will come out next month auto.0 Unlikely to implement