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Adding both payer names to the Auto Debit Reminder Emails
Good Afternoon, I know we added both payer names to the invoices, however, we need to update the prior to debit reminders to include both payers as well.0 Planned
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Add a comment section next to parent's name to add a message for one family for our call center agents to easily see.
We would like to see a comment section display next to the parents name in the registration for call center agents to see the alert during their verification process. This would be great for alerting on the single family level whatever message sch...0 Under consideration
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The family FAQ page on the parent site should have BBID login instructions listed
Instructions on how to link BBID should be included on the FAQ for parents on the parent website.0
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Autopay needs to still receive itemized invoices
When a parent is signed up for autopay, they receive a reminder email saying to click and sign on their account for more information. Instead, they should receive an itemized invoice within that email so that they don't have to click around to fin...6 Under consideration
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Parent's export billing details
The parents can no longer export a full billing detail view. The option to print only prints the screen and not the full billing details if there are enough months to warrant a scroll bar. They should be able to export a full billing detail like o...0
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Recover password with mobile number
Parents should be able to recover their username and password with their mobile number. Not every parent provides a main number, and for larger schools this could be a hard thing to update.2 Under consideration
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'Do not use' accounts in Fee's and Discounts area - can they NOT be carried over into new term?
When we have items in our Fee's and Discounts area that are marked 'Do not use' can we not have those items carried over into the new term. It seems like a lot of unnecessary baggage to be rolling over with the database that we have to sort throug...2
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Updates to Invoice Due Date and Late Fees
Good Afternoon I have had several requests over the last few years to review the way we create our monthly invoices. Thre are 2 aspects that have been requested for review. The two aspects are the due dates for past due amounts, and how we present... -
Trigger an email to family about new fee added to account
Please add a feature to allow schools to trigger an email to families once a new fee is added to their billing. This is something that is available today in FACTS.0
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We should be able to force an invoice to be generated despite the balance due for a particular month.
The system currently will not generate an invoice if the balance for the month is zero or negative. There should be a feature created that can allow an invoice to be generated despite the balance due for the month. This would help in situations wh...1 Under consideration