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Shopping cart fees should be eligible for coupon code
We should be able to have coupon codes in the setup for certain shopping cart fees so families can enter it upon checkout.0
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If a check mailed to the lockbox fails the family should be notified, but currently they are not
Currently families receive a $30 Failed Fee from Smart Tuition if their check fails, but they aren't emailed or notified in any way. Families are notified if their automatic payment fails so the process should be the same for checks sent (ie. Invo...1 Under consideration
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Allow for change in login URL in BB communications to families to be school specific; for schools that have integrated BBTM and BBSM
Currently BB communications to families tell them to log in to parent.blackbaud.com to access their tuition acounts. Since our BBTM is integrated with our BBSM this is causing confuision and in some cases errors when families try to use the old lo...0 Under consideration
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International phone number listed as Primary phone number when there is no Domestic phone number
They would like to see the international phone # listed as the primary phone #. School has reached out to BB regarding this concern, and they have been told to put in a generic number. This is not acceptable for international families. New familie...0
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Ability to print an actual "statement" with both billing detail and payments for the entire school year in one document
When parents print off the "statement" they cannot see the details behind the "billed" items in print. It would be great if this was an actual statement with all account detail visible in one document.0
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Ability to add a PAYMENT DATE for in school payments -
right now we can not reconcile our in school payments with TM becasue of date mismatch. Seems a very simple value add to include a date payment received rather than date posted!0
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Enrollment fee increase at a set date/time
Because the school cannot increase the enrollment fee themselves, it would be very helpful to have the option to set a date/time for the fee to increase. For example: Many schools have an exact date and time when the fee should increase that may b...0
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Reallocation of fee upfront and reduction of tuition for the first month
I have parents that don't want to pay their fees upfront and their first payment of tuition in full. It would be great if the first month's tuition could be reduced by the activity fee and spread the rest of the tuition over the o month remaining.0
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Hide upcoming school year account from parents until Welcome letter
Currently once parents sign and make a deposit using an integrated contract, their account is active. This allow parents to view an upcoming year which may still be under-development by the student billing staff. It would beneficial to hide the sc...0
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In your email to parents notifying them of the auto debit that will take place, please make it clear to the parents that past due balances will not be auto drafted on the 1st of the month and that the parents are required to make manual payments for past due balances.
Some parents are not aware of your practice not to auto draft past due balances, and they have assumed that all outstanding amounts (past and present) are auto debited on the 1st of the month. Hence they are not happy when they find out that they ...1 Planned