Please change Chat Support greeting to ask me "How can I help you?" instead of "How are you today?"

It would be more helpful to me if the support chat would not take the time to ask how I am. This feels like a waste of my time, and sometimes it feels like an irritation. If I am contacting support, there is likely to be a problem. 

Please change the automated script to ask how you can help.

  • Charlotte Ealick
  • Feb 27 2020
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  • Janet Wittenberg commented
    April 15, 2020 21:19

    Thanks for the feedback. I have passed it on to our support team.