Non Integrated contract Fee doesn't print Why Not

We use a non-integrated contract when students change support service programs during the year. We add the fee after the contract is generated. When parents log in they see the fee on the contract but once processed when we print the contract it is $0.00. This fee should stay locked upon parent signing and print out why doesn't it?

  • Julie Baker
  • Nov 12 2020
  • Implemented
Blackbaud Enrollment Management / Contracts
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  • Beth English commented
    November 18, 2020 17:04

    Please don’t hesitate to reach out to me if you need further details. We have 100’s of examples.

    Beth

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  • Sarah Bienvenue commented
    November 18, 2020 15:55

    Hi Julie, can do!

    thanks,

    Sarah

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  • Julie Baker commented
    November 18, 2020 15:52

    Sarah the case I sent you one of the contracts is an integrated contract and support is saying maybe someone removed the fee but once a contract is in that is impossible. Can you look into this please? Much appreciated.

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  • Sarah Bienvenue commented
    November 18, 2020 15:37

    Hi All, we're going to get a fix in for this in the next week or two, I'll let you know when it's been completed.

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  • Beth English commented
    November 16, 2020 12:53

    This was already reported to support. Support worked with development and indicated it is working as intended.

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  • Sarah Bienvenue commented
    November 14, 2020 14:32

    Hi there, this is not intended behavior, please report this to support so we can get it fixed.

    thank you,

    Sarah

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  • Beth English commented
    November 13, 2020 19:34

    We have used this feature as well for over two-years, but the ability to print the contract with those fees went away in the last release. Hard to identify a use case where you would want to add a fee to a contract, have it visible while signing the contract, but not be able to print a signed contract with the fee on it.

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